FAQ

Frequently Asked Questions

Got questions? You’re not alone — here are the answers to what most customers want to know.

Where do you ship from?
We work with trusted suppliers both locally and internationally. Your order may ship from Australian warehouses or directly from our global partners. No matter the source, we only work with suppliers we trust.

How long does shipping take?

  • Australia: 7–15 business days

  • New Zealand, USA, UK, Canada: 10–20 business days

  • Remote & regional areas: May take a little longer

You’ll receive a tracking number as soon as your order is dispatched.

What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, PayPal, and more. Your information is always safe and secure.

Can I return or exchange my item?
Yes, we offer 30-day returns.

  • Items must be unused and in original condition.

  • Return shipping costs are the buyer’s responsibility unless the item is faulty.
    See our full Returns Policy for complete details.

Are there any items I can’t return?
Some items are non-returnable, including:

  • Clearance or sale items (unless faulty)

  • Gift cards

  • Hygiene or personal care products

Non-returnable items are clearly noted on the product page.

What if my item arrives damaged?
If your order arrives damaged, we’ll make it right.
Simply email photos of the issue along with your order number to support@rozpmumma@gmail.com and our team will assist you.

Still need help?
Reach out through our Contact Page or email us at contact@mozziedownunder.com (replace with your correct address). We’ll respond within 1–2 business days.